Would you like to be in a book?
I'm searching for examples of outrageous customer behavior for my forthcoming book, The Unnatural Act of Customer Service. (Check out the whitepaper to get a preview.)
Are you a current or former customer service employee? If you worked as a frontline customer service employee, I want to hear from you.
Please post a comment to this blog to submit your story for consideration. Here's what I'd like to know:
1) First name
2) Your job (server, sales associate, etc.)
3) Type of company (restaurant, hotel, call center, etc.)
4) Short story about an outrageous customer's behavior
A few expectations:
If I publish your story it will be first name only to keep it anonymous. I won't be able to include everyone's stories in my book and some may need to be edited for length and clarity. I'll be sure to email you a draft with any edits before putting it in the book.
If your story does make it into the book I'll also send you a free copy.