Toolkit containing various tools

Tools and Worksheets

Here's a collection of tools and worksheets that can be used to improve customer service, develop employees, and increase performance.  

These deceptively simple tools work by engaging your whole brain. There's just enough structure for the analytical, left-brain thinkers while the opportunities to be creative and use your intuition will appeal to right-brain thinkers. Either way, we're more effective when we use both sides of our brains together!


Customer Service Tools


Diagnostic Tools


Employee Development Tools