Customer Service Books
Jeff Toister is the bestselling author of four customer service books.
The Guaranteed Customer Experience
What if you could guarantee your customers an amazing experience—and then deliver on that promise every time?
The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.
Discover how brands, products, and even individual employees use experience guarantees to stand out from the competition.
Where to Buy:
Visit The Guaranteed Customer Experience website to download a free chapter.
The Service Culture Handbook
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location.
The book is a quick and entertaining read that draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools and worksheets to guide you through implementing each concept.
Where to Buy:
Visit The Service Culture Handbook website to download a free chapter.
Getting Service Right
Are you endlessly trying to improve your employees’ customer service skills, but getting so-so results? There may be a culprit that you’ve never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don’t consistently deliver the service they should.
These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.
Where to Buy:
Visit the Getting Service Right website to download a free chapter.
Customer Service Tip of the Week
Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed expectations, and solve tough problems:
Select tips by category, by specific challenge, or just go in order.
Each tip includes a short explanation plus practical suggestions.
Focus on one tip per week to sharpen your skills over time.
Customer service leaders will find additional resources for sharing the tips with your team!
Where to Buy: