Customer Service Keynote Speaker

In 2018, Global Gurus named Jeff Toister the #4 customer service professional in the world. He is an engaging speaker who is sure to make a lasting impression on your audience.

Working with Jeff

The goal is always to make your event a success and draw raves from your audience. Jeff's presentations are customized to your audience, feature extensive participant interaction, and always include practical takeaways. 

  1. We'll discuss your goals ahead of time.

  2. The presentation will be tailored to your audience.

  3. Your audience will be involved through hands-on activities.


Program Descriptions

Jeff focuses on helping customer service teams unlock their hidden potential. There are two core programs, depending on your audience:


About Jeff Toister

Jeff empathizes with audiences who get stuck in boring presentations that give no practical takeaways. That's why every presentation is interactive and includes specific, actionable advice.

He is the author of three customer service books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six continents have taken one of his courses on LinkedIn Learning (a.k.a. Titles for these on-demand training videos include Customer Service Foundations and Leading a Customer-centric Culture.

Jeff has been recognized as a customer service thought leader by numerous organizations:

Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.

See Jeff in Action

Check the events page for Jeff's upcoming appearances or view the videos below.

Preview: Hidden Obstacles to Outstanding Customer Service

Highlights from an interactive keynote presentation delivered to 1,000 contact center professionals. The presentation incorporated humor, storytelling, and practical advice.

Never Eat Alone Story

This story is from a keynote presentation delivered to a group of 300+ leaders at a large insurance company.

The Danger of Multitasking

The interactive activity allowed a group of 100+ sales and customer success professionals to experience how multitasking hurts our ability to serve customers. 

Cover photo of keynote speaker Jeff Toister

Want to learn more? Click the button below or call Jeff Toister at 619-955-7946. 


"Jeff is one of the highest ranked and regarded speakers at ICMI's conferences. His enthusiasm, knowledge, professionalism and overall speaking skills have been a welcome presence year after year as he brings new topics and current thinking to the program."
—Patty Caron, Event Director, ICMI

"For most of the past 17 years, we have invited keynote speakers to present to our audience of roughly 300 service leaders, and Jeff was clearly one of the most engaging and educational presenters."
—Michael Pace, President, NorthEast Contact Center Forum

"It's rare to find a speaker like Jeff that can deliver something that's as meaningful as it is engaging."
—Jeremy Hyde, President, Midwest Contact Center Association

National Speakers Association member