Benefits of a customer-focused culture:

• Improved customer service

• Increased employee engagement

• Better bottom-line results

Service Culture Toolkit

Download a workbook companion to the book, The Service Culture Handbook. You’ll also be subscribed to the Customer Service Tip of the Week email. (Unsubscribe anytime.)

Video: Leading a Customer-Centric Culture

Helpful Articles

Here are a few articles help you learn more about developing a customer-focused culture.

• Corporate culture's hidden influence on customer service

• Why culture initiatives fail

• How to hire for culture fit

• The impact of conformity on customer service

• Have companies defined outstanding customer service?

You can also learn more about The Service Culture Handbook.

Keynote Presentation

One of Jeff Toister's most popular keynote presentations is The Journey to a Customer-focused Culture. Read a description here or see how you can hire Jeff for your next event.