A strong service culture acts like a compass to point all employees in the same direction.

Benefits of a customer-focused culture:

  • Improved customer service

  • Increased employee engagement

  • Better bottom-line results

Grow Your Service Culture

How do you get employees obsessed with customer service? 

Creating a customer-focused service culture is a journey that takes hard work, dedication, and a commitment at all levels of the organization.

There are there major steps on your journey:

  1. Clearly define your customer service vision

  2. Drive employee engagement

  3. Assess your team's opportunities for growth

You can find more detailed instructions in The Service Culture Handbook.

Need help? Call Jeff Toister at 619-955-7946 or click the button below. 

Video: Leading a Customer-Centric Culture

This video is part of a short course on LinkedIn Learning. You can get a 30-day trial here.

Helpful Articles

Here are a few articles help you learn more about developing a customer-focused culture.

You can also get step-by-step advice from The Service Culture Handbook.

 

Keynote Presentation

One of Jeff Toister's most popular keynote presentations is The Journey to a Customer-focused Culture. Learn more